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Normal workload for one collector in a day?
September 25, 2024
Q. With B2B collections, what is the standard expectancy on the number of customer accounts to be contacted (email or phone call), in an eight hour shift for one collector?
A.
(Answered by the IOFM Advisory Panel. We don't have one standard practice or benchmark to recommend, but we have provided a cross section for consideration of different practices of member organizations across the U.S. and Canada. Practices often vary between organizations, and there can be a number of different ways that…
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