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B2C chargebacks for credit card charges
October 27, 2021
Q. When dealing with B2C, in the case where a chargeback is received for a CC charge:
1. Do you pursue …a. Repayment with an additional fee?b. Repayment with no fee?c. No repayment at all?
2. If a fee is included, is there a standard fee scale to use?
A.
(Answered by the IOFM Advisory Panel)
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We adjust the customer account and do not charge fees for chargebacks.
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A few questions and observations:
1) Do your customers contract with the company for its services? If, yes, you can use it…
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