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P2P help desk ticketing system
February 3, 2022
Q. We're looking at implementing a ticketing system for our P2P Helpdesk and wanted to check what system other teams are using.
A.
(Answered by the IOFM Advisory Panel)
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At my last organization, we used Service Now (SNOW).
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What an excellent question. Fingers crossed we get some answers. We need to have a ticket system.
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We use ServiceNow for tickets that need to be opened even if it is just a question.
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We use askSpoke. They were recently bought out and we are currently in…
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