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Duplicate payment situation involving a collection agency
December 14, 2021
Q. We are a utility company, and we had a utility customer that stopped doing business with us. Since they were no longer a customer, Accounts Payable paid them a refund for unused services. We sent the customer a check but then learned (after issuing the check) that their address had changed. So we cancelled payment on the first check and sent a reissued check to the new address.It turns out that the first check (with the wrong address) was cashed at Walmart by this customer, which means the…
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