Q. 1. ) What do you do in your organization about professional development for your AR team? 2.) How do you assess and determine areas in need of improvement, and do you find members of your team to be receptive or resistant to upskilling?
A.
(Answered by the IOFM Advisory Panel)
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We don’t tell our employees what to do – we let them apply an entrepreneurship mindset and challenge current processes, propose new strategies for collection.
We have also started to remove silos across the…
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